Reference

Read Our Terms Before You Open an Account

These terms set out exactly what you agree to when you create an account with btk99 and use our lobby, wallets, or any service we run.

Account eligibility appliesbKash, Nagad, Rocket wallet rules includedLocal law governs accessTerms updated without prior noticeContact support with any questions
btk99 Read Our Terms Before You Open an Account
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, our support team is the right first stop. You can reach us through three channels — live chat inside your account dashboard, our dedicated email address, or our Telegram contact. We aim to acknowledge every terms-related query and provide a substantive response, not a template reply.

Live Chat Open the chat widget inside your account dashboard. This is the quickest way to raise a terms question or flag a specific transaction you want reviewed under these conditions.
Email Support Send a detailed message to our support email address. Include your registered account username and the specific clause or transaction you are asking about so we can respond accurately.
Telegram Find our official Telegram contact linked from the btk99 footer. Useful if you need a quick clarification on wallet rules for bKash, Nagad or Rocket under these terms.
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We apply these terms consistently across all accounts. Whether your account was opened from Dhaka or any other eligible area, the same rules on wallet use, account conduct and verification apply. When you make a withdrawal to Nagad or Rocket, we verify your account identity against the details you registered with — this is a terms requirement, not optional. Here is how we handle the key areas these terms govern.

Account Verification

We verify identity before processing any withdrawal. Your registered name must match the bKash, Nagad or Rocket account you withdraw to. Mismatches are flagged for manual review under our terms.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by these terms. You may request details of what we hold by contacting support.

Terms Change Process

When we update these terms, the revised version goes live on this page immediately. We do not guarantee advance notice of every change, so check this page periodically if you are an active account holder.

Breach and Suspension

Accounts found to breach these terms — including duplicate registrations or fraudulent wallet submissions — are subject to suspension. Any pending balance is held and reviewed before any release decision is made.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering wallet conditions, account eligibility, what happens when terms change, and how to dispute an account action.

The core account terms are the same regardless of whether you deposit via bKash, Nagad or Rocket. Each wallet provider also has its own policies that run alongside ours.

If your region is determined to be ineligible under local law, your account may be restricted or closed. Any balance is reviewed under our standard terms before a decision on release is made.

Contact our support team and request the version relevant to your registration date. We keep records of previous term versions and can provide the applicable text upon a verified request.

The updated terms go live on this page as soon as changes are made. We recommend checking this page whenever you return after a period of inactivity on your account.

Raise the matter through live chat or email support immediately. Provide your account username and the specific action you are disputing so we can review it against the relevant clause.

Yes. Any offer activated on your account is subject to these terms as well as any specific conditions attached to that offer. Wallet withdrawals during an active offer period may have restrictions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.